Pixalera
Unified Inbox

Every message,
comment and review in one inbox

Stop tab-switching between eight apps. The Pixalera Unified Inbox brings DMs, comments, mentions, story replies and Google reviews into one organised stream — so you reply faster, together, and never lose a conversation to the noise.

Start free trial See it for teams

Free forever plan · No credit card · Unlimited conversation history on paid plans

Pixalera Unified Inbox showing channel filters, a list of social conversations and an open Instagram DM thread with quick replies

1 tab

Instead of eight apps open all day

3x

Faster first response with saved replies

9

Networks unified in a single stream

0

Duplicate replies, thanks to collision detection

One place to triage, respond and stay aligned

Turn social message chaos into clear action

Inbound conversations spread across networks create duplicate replies, missed DMs and no shared context. The Unified Inbox fixes that by giving every incoming message a single home — and every teammate the same view of it.

Every message, one stream

DMs, comments, mentions, story replies and Google reviews from all connected profiles land in one organised feed.

Triage what matters first

Custom views filter by network, message type, sentiment, tag or status so your team only sees open work.

Built for teams

Assign conversations, leave internal notes and see live typing indicators — one voice, zero overlap.

Automations that answer

Keyword rules auto-tag, auto-assign and auto-reply, so FAQs are handled before anyone opens the inbox.

Unified Inbox conversation assigned to a teammate with internal notes, saved replies and keyword automation rules

Collaboration

One voice, even with ten people replying

Assign owners, hand off with an internal note, and let saved replies keep tone consistent across the team. Collision detection warns you the moment a colleague opens the same thread, so customers never get two different answers.

  • Assign, snooze, resolve and reopen conversations
  • Internal notes and @mentions that customers never see
  • Saved reply library with variables and shortcuts
  • Keyword and sentiment rules for auto-routing

How it works

Four steps from message chaos to inbox zero

01

Connect your profiles

Link Instagram, Facebook, LinkedIn, X, TikTok, YouTube, Pinterest, Threads and Google Business in a couple of clicks.

02

Let rules sort the noise

Spam and repeat questions get filtered or answered automatically; real conversations rise to the top.

03

Reply with full context

Past conversations, order notes and profile history sit next to the reply box, so nobody starts from scratch.

04

Measure response health

Track first response time, resolution time and volume by channel, then fix the bottleneck you can now see.

Respond to DMs instantly

Handle conversations from every platform without leaving your dashboard — read, reply and resolve in one interface built for speed.

Never miss a mention

Tags, mentions and comments are captured in real time, so praise gets amplified and problems get answered before they escalate.

Reply to Google reviews

Monitor and respond to Google Business Profile reviews from the same inbox, and show customers you actually listen.

Inside the inbox

Everything you need to run social conversations

From a solo creator answering 20 DMs a day to an agency team handling thousands across client accounts, the same inbox scales with you.

InstagramFacebookLinkedInX (Twitter)TikTokYouTubeThreadsPinterestGoogle Business
  • Unified feed for DMs, comments and mentions
  • Instagram story replies and reaction handling
  • Google Business review monitoring and replies
  • Saved replies with variables and shortcuts
  • Internal notes and @mentions for teammates
  • Assignment, statuses and conversation ownership
  • Collision detection to prevent duplicate replies
  • Sentiment and keyword based auto-tagging
  • Hide, delete or report spam comments in bulk
  • Bulk actions across an entire filtered view
  • Full conversation history on every contact
  • Response time and workload reporting

Faster first response

Saved replies and rules cut the time between a question and a real answer.

Permissions you control

Role-based access keeps client accounts, notes and automations in the right hands.

Made for agencies

Switch between brand workspaces without logging out or mixing up conversations.

Frequently asked questions

What is a unified social media inbox?+

A unified inbox pulls every incoming message from every connected social profile — DMs, comments, mentions, story replies and reviews — into one shared stream, so your team replies from a single place instead of switching between native apps.

Which networks does the Unified Inbox support?+

Today the inbox covers Instagram DMs, comments and story replies, Facebook Page messages and comments, and YouTube comments. LinkedIn, X (Twitter), TikTok and Google Business Profile reviews are on the roadmap as their APIs allow.

Can multiple teammates work the same inbox?+

Yes. Assign conversations to owners, leave internal notes, and rely on collision detection that warns you the moment a colleague is already replying to the same thread.

Does it handle Instagram comments as well as DMs?+

Both. Comments, story replies and DMs all arrive in the same stream, and you can hide, delete or reply to comments without opening Instagram.

Can I automate answers to repetitive questions?+

Keyword and sentiment rules can auto-tag, auto-assign or send a saved reply instantly, while anything that needs a human is routed to the right teammate.

Does the inbox keep conversation history?+

Every past message with a contact stays attached to their profile, so whoever picks up the thread next has the full context inline.

Which platforms does Pixalera support?+

Publishing works for Instagram, Facebook, YouTube, Threads, Bluesky and Pinterest. Auto-DM and comment automation cover Instagram and Facebook, and the unified inbox also pulls in YouTube comments. LinkedIn, X (Twitter) and TikTok are on the roadmap.

Is there a free plan?+

Yes, and it is free forever: 1 connected channel, 3 scheduled posts a month, 25 Auto-DM sends and 10 AI credits — no credit card required. Paid plans start at ₹499/month ($5.22), with your first month from ₹99 ($1.04).

What payment methods does Pixalera accept?+

UPI, all major debit and credit cards, net banking and wallets, processed securely through Razorpay. Monthly renewals use an AutoPay mandate you can cancel any time.

Is Pixalera safe for my social accounts?+

Yes. Pixalera connects only through the official platform APIs (Meta, YouTube and others) using their own permission screens — never your password — and respects each platform's rate limits, including one automated Instagram DM per person per 24 hours.

Ready to clean up your social conversations?

Bring every DM, comment, mention and review into one inbox your whole team can work.

Get started for free

No credit card required