Terms of Service

By accessing or using Pixalera ("the Service") you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These Terms apply to all visitors, creators, teams and contributors.

Pixalera is an AI-first social media management platform that lets you schedule content, manage ideas, automate Instagram and Facebook direct messages, connect social channels, view analytics and monetise your audience. The Service includes our web application, APIs and related tools.

We may modify, suspend or discontinue any part of the Service at any time. Where a change materially affects paid features, we give advance notice.

To use Pixalera you must create an account. You agree to:

• ✓Provide accurate, current and complete registration information
• ✓Keep your account information updated
• ✓Keep your password confidential and secure
• ✓Notify us immediately of any unauthorised use of your account
• ✓Be responsible for all activity that happens under your account
• ✓Only connect social accounts you are authorised to manage

You agree not to use the Service to:

• ✕Violate any law, regulation or third-party right
• ✕Publish spam, misleading content or content that breaks platform policies
• ✕Send unsolicited bulk direct messages or otherwise abuse messaging APIs
• ✕Distribute malware, viruses or harmful code
• ✕Attempt unauthorised access to our systems or other users' data
• ✕Harass, abuse or harm any person
• ✕Misrepresent your identity or affiliation
• ✕Circumvent rate limits or access controls on connected platforms

You retain ownership of all content you create and upload to Pixalera. By uploading content you grant us a limited, non-exclusive licence to store, process and transmit that content solely to operate the Service on your behalf.

You are solely responsible for ensuring you hold the rights to any media, music or third-party material you publish through Pixalera.

Pixalera offers a free plan and paid subscription plans. Paid plans are billed in advance on a monthly or annual basis and processed securely via Razorpay.

The Pixalera name, logo, platform design, source code and all related intellectual property are owned by Pixalera. You may not copy, modify, distribute or create derivative works without our express written permission.

You may cancel your account at any time. We may suspend or terminate accounts that breach these Terms, abuse platform APIs, create security or legal risk, or fail to pay for a paid plan.

On termination, your right to use the Service ends immediately. We delete your data in line with the retention periods in our Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, AND WE ARE NOT RESPONSIBLE FOR ACTIONS TAKEN BY THIRD-PARTY PLATFORMS THAT AFFECT YOUR CONNECTED ACCOUNTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXALERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOSS OF CONTENT, REVENUE OR ACCESS TO CONNECTED SOCIAL ACCOUNTS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

These Terms are governed by the laws of India. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts in India.

We may update these Terms from time to time and will notify you of significant changes by email or in-app. Continued use after changes constitutes acceptance of the updated Terms.

Questions about these Terms? Email teams@pixalera.in. Pixalera is operated from India.