How can we help?
Search our answers, browse a category, or message the team — average first reply is under two hours on weekdays.
Popular questions
Getting startedHow do I connect my first social account?
Open Channels in your workspace, pick a network and approve the OAuth screen. Instagram and Facebook require a Professional or Business account linked to a Page.
Getting startedHow long does setup take?
Most teams are publishing within five minutes: connect an account, set your posting times, then add your first post from the composer.
PublishingWhy did my scheduled post fail?
The most common cause is an expired connection or a media file outside the platform's limits. Open the post in the calendar to see the exact platform error, fix it and hit retry.
PublishingCan I schedule reels and stories?
Yes. Reels, carousels, single images and stories can all be queued. Stories publish at the scheduled minute; reels support a cover frame and first comment.
PublishingHow do best-time slots work?
Pixalera reads your last 90 days of performance per channel and suggests slots where your audience is most active. You can override any slot manually.
AutoDMWhich keywords trigger an AutoDM?
Any keyword or phrase you add to a flow. Triggers work on post comments, reel comments and story replies for Instagram and on Facebook Page comments.
AutoDMCan I ask people to follow before sending the link?
Yes — enable the follow gate. Non-followers get a prompt first, and the link is sent automatically once they follow and tap the confirm button.
InboxDoes the inbox support teams?
Conversations can be assigned to a teammate, marked done, and answered with saved replies. Everyone sees the same thread history.
AnalyticsCan I export a client report?
Yes. Any analytics view exports to PDF or CSV with your logo, for a chosen date range and any subset of channels.
BillingCan I cancel any time?
Yes. Plans are month-to-month, cancellation takes effect at the end of the current period, and your data stays exportable for 30 days.
BillingDo you offer refunds?
First-time subscriptions are covered by our refund policy window. See the Refund Policy page for the exact terms.
AccountHow do I reset my password?
Use “Forgot password” on the sign-in screen. The reset link is valid for 60 minutes and can be requested again at any time.
Getting startedWhich platforms does Pixalera support?
Publishing works for Instagram, Facebook, YouTube, Threads, Bluesky and Pinterest. Auto-DM and comment automation cover Instagram and Facebook, and the unified inbox also pulls in YouTube comments. LinkedIn, X (Twitter) and TikTok are on the roadmap.
BillingIs there a free plan?
Yes, and it is free forever: 1 connected channel, 3 scheduled posts a month, 25 Auto-DM sends and 10 AI credits — no credit card required. Paid plans start at ₹499/month ($5.22), with your first month from ₹99 ($1.04).
BillingWhat payment methods does Pixalera accept?
UPI, all major debit and credit cards, net banking and wallets, processed securely through Razorpay. Monthly renewals use an AutoPay mandate you can cancel any time.
AccountIs Pixalera safe for my social accounts?
Yes. Pixalera connects only through the official platform APIs (Meta, YouTube and others) using their own permission screens — never your password — and respects each platform's rate limits, including one automated Instagram DM per person per 24 hours.
Still stuck?
Send us the details and a screenshot — support, billing and partnership questions all reach the same team.